Terms of Service

Last updated: June 3, 2026

These Terms of Service ("Terms") are a binding agreement between you and Dirt Cheap Labs ("Dirt Cheap Labs", "we", "us", or "our"), a service operated by a United States limited liability company, covering your use of dirtcheaplabs.com and any service we offer through it (the "Service"). By using the Service, placing an order, or paying, you agree to these Terms. If you do not agree, do not use the Service.

1. Eligibility (you must be 18 or older)

You must be at least 18 years old and a resident of the United States to use the Service. By placing an order you confirm that you are 18 or older, that the information you give us is true, and that you are ordering tests for yourself. The Service is not for minors. We do not knowingly sell to anyone under 18.

2. What the Service is, and what it is not

Dirt Cheap Labs lets you choose lab tests (one of our flat-price panels or individual tests from our catalog), pay once, and receive a lab requisition. You take that requisition to a Quest Diagnostics or Labcorp location and get your blood drawn. Your results come back to you as a PDF.

Dirt Cheap Labs does not practice medicine, does not perform laboratory testing, and is not a healthcare provider, a laboratory, or a medical group. We do not recommend or endorse any specific test. The tests are performed by an independent laboratory (Quest Diagnostics or Labcorp), and your order is authorized by an independent physician network arranged by our lab-ordering partner. We do not own or control either one, and we do not make any clinical decision about you or your care.

The Service is a way to order and pay for lab testing. It is not a doctor's visit, a diagnosis, a treatment plan, or medical advice. We do not interpret your results, tell you what they mean for you, or tell you what to do about them. We are not your doctor and using the Service does not create a doctor-patient relationship between you and Dirt Cheap Labs. See the Informed Consent section, which you also agree to when you order.

3. No doctor visit, and how ordering works

You do not see or speak to a doctor to use the Service. So that your tests can be ordered lawfully, your lab order is authorized through a licensed physician network arranged by our lab-ordering partner. You are not that physician's patient, they do not evaluate you, and they do not provide you care or advice. Their role is limited to authorizing the lab order so the lab can run it. No physician-patient relationship is created.

4. The role of the laboratory and our lab-ordering partner

We work with third parties to deliver the Service. The laboratory (Quest Diagnostics or Labcorp) performs the blood draw and runs the lab tests at its locations. Our lab-ordering partner provides the technology that places your lab order with the physician network and the lab and returns your results to us. When you get drawn at the laboratory, you are also subject to the laboratory's own terms and privacy practices, which are separate from ours. We do not control the laboratory's facilities, staff, scheduling, or lab operations.

5. State availability

The Service is available only where direct-to-consumer lab testing is permitted. Some states regulate self-ordered lab testing in ways that limit who can use the Service. In particular, the Service may not work for residents of New Jersey, New York, or Rhode Island, and an order placed from one of those states may not be able to be completed. If we cannot complete your order, we will cancel it and refund you.

6. Ordering, pricing, and payment

The price shown at checkout is the price you pay for the tests you selected. Payment is processed by Stripe, our payment processor. We do not store your full card number. By placing an order you authorize us, through Stripe, to charge your payment method for the amount shown. Your order is confirmed when payment succeeds and we send your requisition. We may decline or cancel an order if we cannot lawfully fulfill it (for example, a restricted state) or if we suspect fraud or misuse.

7. Refunds and cancellation

You can cancel and request a refund any time before you get your blood drawn at the laboratory. Your order is placed with the lab the moment payment goes through, and the platform fee paid to place it is not refundable after that point. A cancellation before your draw is refunded minus that platform fee, which usually runs $20 to $50 depending on how many tests are on the order. Once your blood has been drawn, the order is final and cannot be refunded, because the lab work has begun. To cancel, contact us at [email protected] with your order number before you go to the lab. Refunds are returned to your original payment method and may take several business days to appear.

If you live in a state that restricts self-ordered testing and you ordered anyway, we cannot guarantee a refund, and you may need to travel to a state where testing is permitted to get drawn.

8. Acceptable use

You agree to use the Service only for lawful purposes and only for yourself. You agree not to: give false information, order on behalf of someone who has not consented, resell or commercialize the Service, attempt to access accounts or data that are not yours, scrape or copy the catalog or pricing, interfere with or probe the site's security, or use the Service in any way that violates applicable law. We may suspend or terminate your access if you break these rules.

9. No warranties

The Service is provided "as is" and "as available". We do not warrant that the Service will be uninterrupted, error-free, or that any result will be delivered within a specific time, since draw scheduling and lab turnaround are handled by the laboratory. To the fullest extent allowed by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant the accuracy of lab results, which are produced by the lab, not by us.

10. Limitation of liability

Dirt Cheap Labs does not perform your blood draw, run your tests, or authorize your order. Those are done by the laboratory and an independent physician network. To the fullest extent allowed by law, Dirt Cheap Labs is not liable for any harm caused by the acts or omissions of the laboratory, the physician network, or any other third party.

To the fullest extent allowed by law, Dirt Cheap Labs will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of data, loss of profits, or personal injury, arising out of or related to your use of the Service, your lab results, the interpretation or misinterpretation of those results, or any action or inaction you take based on them. If Dirt Cheap Labs is found liable for anything, that liability is limited to the amount you paid for the order that gave rise to the claim, and in no case will it include consequential or punitive damages. Some states do not allow some of these limits, so parts of this section may not apply to you.

11. Indemnification

You agree to defend, indemnify, and hold harmless Dirt Cheap Labs from any claim, loss, or expense (including reasonable attorney fees) arising from your use or misuse of the Service, your violation of these Terms, or your violation of any law or the rights of any third party.

12. No insurance billing

You pay for the Service yourself. Charges from Dirt Cheap Labs may not be submitted for reimbursement to any insurance plan or other health care benefit program or payor, and we do not bill insurance.

13. Health data and HIPAA

Dirt Cheap Labs is a technology service, not a healthcare provider or a laboratory, and it may not be a "covered entity" as that term is defined under the federal HIPAA law. The laboratory and the physicians who authorize your order are subject to their own privacy obligations. How we handle your information is described in our Privacy Policy.

14. Arbitration and waiver of class actions

Please read this section carefully. It affects how disputes between you and Dirt Cheap Labs are resolved.

You and Dirt Cheap Labs agree that any dispute or claim relating to the Service or these Terms will be resolved by binding individual arbitration, not in court, except that either party may bring an individual claim in small claims court. The arbitration is handled by a neutral arbitrator and the result is final. You and Dirt Cheap Labs are each giving up the right to a trial by jury.

You and Dirt Cheap Labs agree to bring claims only in an individual capacity, and not as a plaintiff or class member in any class, collective, consolidated, or representative action. The arbitrator may not hear claims on a class basis.

You can opt out of this arbitration and class-action-waiver section by emailing [email protected] within 30 days of first agreeing to these Terms, with your name and the email you used. If you opt out, this section does not apply to you.

15. Changes to these Terms

We may update these Terms from time to time. If we make a material change, we will update the date at the top and, where appropriate, notify you. Your continued use of the Service after a change means you accept the updated Terms.

16. Governing law and venue

These Terms are governed by the law of the state in which Dirt Cheap Labs is organized, without regard to its conflict-of-laws rules, and by applicable United States federal law, including the Federal Arbitration Act. Any arbitration or permitted court action will be seated in that state, and you agree to that venue. Any claim must be brought within one year after it arises, to the extent the law allows.

17. Contact

Questions about these Terms: [email protected]